Problems during your flight?

Know your rights as an air passenger




















Write down all of the details concerning your flight incident and ask for a written statement from the airline.


Save all documents, tickets, boarding passes and other related documents.


Be careful with accepting vouchers. These are often difficult to exchange and have a limited validity. They may also limit your right to compensation.


Ask your travel agent for help upon return. Above all, always remain calm and try to enjoy your journey.

What To Do

There are five courses of action to take.


File a claim with the airline Read more...

Contact your travel agency Read more...

Obtain legal advice from your insurance provider Read more...

Obtain information from your travel insurance Read more...

Let a specialized company handle your claim for you Read more...

File a claim with the airline

When you have experienced a flight disruption it is possible to file a complaint with the responsible airline. In practice this can prove to be quite a difficult task. Some airlines offer an online form based on the official EU complaint form.

Many airlines do not provide a correspondence address.