Air Passenger Rights
Since the ratification in February 2004, air passenger rights have been protected by EC Regulation 261/2004. This regulation protects passengers when they are denied boarding, and when their flight is cancelled or delayed. The Regulation also determines the level of compensation to be paid in different situations and defines a passenger’s right to care.
As it has turned out, many people flying today are unaware of their rights. When incidents occur that delay, cancel or deny passengers to board a flight, airlines are obligated to inform passengers. In reality this hardly ever occurs.
This website is an initiative of EUclaim as a way of informing passengers about their rights.
Should you require any additional information please send an e-mail to firstname.lastname@example.org